Inbound Call Center Services
Order management and generation, customer complaint handling, and product and service enquiries. Give customers the help they need when they contact your business.
Explore solutionConnected Commerce. Human at Heart.
Your D2C Growth.
Our Control Room.
Orders, payments, logistics, and customer support.
One connected ecosystem. Real people making it work.
You focus on building a brand people love. We take care of the journey from “order placed” to “delivered with delight.”
Technology that connects.
People who take ownership.INBuilt for brands.
Across India.
People who take ownership.INBuilt for brands.
Across India.
The Delight Control Room
d•DS
Operations OverviewWorkflow preview
EVERY ORDER, CONNECTED.
A Little More Control.
A Little More Control.
A Lot More Delight.
Order sourceOnline + POSOne connected view
Payment statusReconciled Matched to the order
Your Order JourneyIllustrative order
Order received. Ready for the next step.
Backed by people who careDelight Services
Delay detected. Team on it.Courier follow-up → customer update
Interactive workflow illustration · no live customer data
Our Customers
Great Brands. Shared Ambition.
Inbound & Outbound Call Center Services
Every Call Is a Chance
to Build a Better Relationship.
Customer support and proactive outreach, from order enquiries to sales follow-ups.
Outbound Call Center Services
Lead generation, pre-sales and sales support, post-sales follow-ups, and customer feedback calls. Keep the conversation going throughout the customer journey.
Explore solutionThe D2C Ecosystem
All the Moving Parts.
Finally Moving Together.
From the first click to the last mile, bring your operations and customer experience into the same conversation.
POS & Order Management
Connect your store and online orders, with the operational support to keep them moving.
Explore solutionPayments & Reconciliation
Bring payment status into the order journey and make settlement follow-ups easier to manage.
Explore solutionCustomer Communication
Turn order confirmations, follow-ups, and support conversations into a connected experience.
Explore solutionLogistics Intelligence
Go beyond a tracking link. Coordinate hand-offs, follow up on delays, and keep customers informed.
Explore solution
Real people. Real follow-through.
Your customer’s issue has an owner.
Our Difference Is Human
An Order Is Delayed.
We Get to Work.
A tracking update tells you there’s a problem. A dedicated team helps you do something about it.
Our in-house support brings order coordination, customer conversations, and complaint resolution together. So your team can keep building, even when an order needs extra care.
- Follow-ups with your logistics and fulfilment contacts
- Clear updates for customers, in your brand’s voice
- A documented next step, through to resolution
The Logistics Delay Guard
From Exception to Action.
A human-led workflow for the moments that matter after checkout.
Spot the Exception
Review a delayed shipment, failed attempt, or customer query.
Put a Person on It
Our support team coordinates with your fulfilment or logistics contact.
Keep the Customer Close
Share the next step by call or your agreed messaging channel.
Follow Through to Closure
Record the outcome and carry the learning into the next order.
More Than a Toolkit
Your Tools See an Order.
Our People See a Customer.
A connected operation needs both good technology and someone accountable for the next step.
| When It Matters | Self-Managed Tools | With Delight Managed Support |
|---|---|---|
| A Shipment Is Delayed | Your team reviews the tracking event | A support owner coordinates the follow-up |
| A Customer Needs an Answer | Your team switches between systems | People bring the order context into the conversation |
| An Issue Keeps Repeating | Your team investigates the pattern | Operational reporting supports your next decision |
Service scope and coverage are agreed for each engagement.
Customer Testimonials
What Our Customers Say.
Hear from the businesses we support, in their own words.
Naturals Ice Cream
Delight Services LLP has truly transformed the way we handle customer support. Their team is proactive and always available to resolve any issues quickly. This has significantly improved our customer retention rate.
Pankaj KshirsagarHead – Food Deliveries and Digital Innovations, Naturals Ice Cream
TATA Capital
By outsourcing our back-end processes to Delight Services LLP, we’ve saved valuable time and reduced operational costs. We can now focus on what matters: delivering great products and growing our business.
Mahak RawatProduct Manager, TATA Capital
Burger Singh
The lead generation and Pre-sales support provided by Delight Services have helped us increase conversions and improve customer satisfaction. Their service is always professional and efficient.
Rahul SethCo-founder, Burger Singh (A Unit of Tipping Mr Pink Pvt Ltd)
A Plan That Fits Your Business
Start Where You Are.
Grow from There.
Your channels, order volume, and support needs shape your service plan.
Starter D2C
A stronger foundation for your direct-to-customer business.
Let’s scope it.Custom quote for your business
- Order and customer enquiry support
- CRM updates and order records
- Service plan around your channels
Growth Ecosystem
Connect more of your business. Give every order an owner.
Let’s scope it.Custom quote for your business
- POS, payments and order workflow review
- Customer communication and follow-ups
- Logistics coordination and MIS reporting
Enterprise
A managed support operation built around your organisation.
Let’s scope it.Custom quote for your business
- Custom inbound and outbound scope
- Multi-outlet operations and reporting
- Coverage, escalation and integration planning
A Few Things, Answered
Good Questions.
Clear Answers.
Looking for something specific?
Talk to our teamCan You Work with Our Existing Systems?+
Yes. Delight offers API, POS, payment, dialler, CRM, and loyalty integrations. We review your exact platforms and requirements before agreeing the implementation scope.
Do You Support Businesses Beyond E-Commerce?+
Yes. Our published services cover food and beverage, retail, banking and NBFC, healthcare, and e-commerce.
Is Multilingual Support Available?+
Yes. We offer multilingual customer support. Discuss your required languages and coverage with our team when planning your service.
How Do We Get Started?+
Start with a free consultation. We review your operations, create a tailored service plan, agree the implementation, and define ongoing support and monitoring.
Your Next Chapter Starts Here
Build Your Brand.
Let’s talk growth
Build Your Brand.
We’ll Handle the Moving Parts.
Let’s connect your commerce, your operations, and your customers.